Articles

Automation in Care Operations: Safe Use for Referrals, Scheduling, and Documentation Without Excluding High-Need People
Automation can remove friction in referrals, scheduling, and follow-up—but it can also lock out people with low digital access, limited English, or complex disability. This article explains how to design automation that improves throughput while protecting access, safeguarding, and accountability across county, Medicaid, and provider workflows. Read more...
AI Decision Support in Community Care: Governance, Safety, and Operational Use Without Clinical Drift
AI decision support is entering community care through risk flags, summarization, and triage prompts—but weak governance can create unsafe “automation bias.” This article sets out a practical operating model for using AI safely across home- and community-based services, including oversight expectations, audit trails, and real workflows that protect rights and outcomes. Read more...