Privacy policy
Last updated: August 2026
Impact Insights is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when you visit Impact Insights, use its Knowledge Hubs or Intelligence Resources, contact us, commission content, purchase or manage sponsorship, or otherwise interact with the platform.
Impact Insights operates as a connected professional knowledge platform of Impact Guru Ltd, a company registered in England and Wales under company number 16520599.
Registered office:
Impact Guru Ltd
Suite A
82 James Carter Road
Mildenhall
Bury St Edmunds
England
IP28 7DE
Who We Are
Impact Insights is a professional publishing, knowledge-sharing and Intelligence Resource platform focused primarily on U.S. community-based care, HCBS, long-term services and supports, IDD services, disability services, behavioral health, aging services, workforce development, quality improvement, governance, technology and system performance.
Impact Guru Ltd operates the connected commercial infrastructure used for selected Impact Insights products and sponsorship opportunities.
Where an Impact Insights sponsorship, commissioned-content product or other eligible commercial opportunity is purchased through the Impact Guru UK Shopify store, Impact Guru Ltd may process the information required to administer the purchase, payment, recurring subscription, fulfilment and associated customer relationship.
For privacy-related inquiries, contact:
Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com
Information We May Collect
Depending on how you interact with Impact Insights and its connected purchasing environment, we may collect and process information including:
- name
- email address
- organization or company name
- job title or professional role
- telephone number where provided
- website address
- billing address and billing information
- order and transaction information
- products or sponsorship positions purchased
- subscription status, renewal information and subscription-management activity
- sponsorship materials supplied to us, including organization name, logo, strapline and destination URL
- commissioned-content briefs and supporting information
- inquiry details and correspondence
- partnership or professional-service information
- website usage and analytics information
- cookie and consent preferences
- technical information such as browser type, device type, operating system and IP address
- information reasonably required to prevent fraud, protect transactions or maintain website security
We aim to collect only information reasonably necessary to operate Impact Insights, its Knowledge Hubs and Intelligence Resources, administer commercial relationships and provide requested products or services.
How We Collect Information
Information may be collected when you:
- visit or browse Impact Insights
- use Knowledge Hub or Intelligence Resource pages
- contact us by email or another communication channel
- submit an inquiry
- inquire about sponsorship or another commercial opportunity
- purchase an Impact Insights product through the connected Impact Guru online store
- purchase, manage, pause, resume or cancel a sponsorship subscription
- provide sponsorship materials following purchase
- commission Knowledge Hub content
- engage with another professional service
- interact with cookies, analytics or similar technologies
Some information may also be generated automatically through website, ecommerce, payment, security and analytics technologies when you interact with Impact Insights or the connected purchasing environment.
How We Use Personal Information
Personal information may be used to:
- respond to inquiries and correspondence
- provide information about sponsorship or commissioned content
- process and administer purchases
- manage recurring sponsorship subscriptions and renewals
- manage exclusive sponsorship positions
- publish approved sponsor information supplied for a sponsorship placement
- deliver commissioned Knowledge Hub content
- administer professional and commercial relationships
- communicate about purchases, subscriptions and services
- manage cancellations, refunds, failed payments and payment inquiries
- maintain appropriate transaction, accounting and business records
- improve website performance, navigation and user experience
- understand website and resource usage
- maintain website and transaction security
- prevent fraud, misuse and inappropriate activity
- establish, exercise or defend legal rights
- comply with applicable legal, tax, accounting and regulatory obligations
We do not sell personal information to third parties.
Impact Guru, Shopify and Online Purchases
Selected Impact Insights commercial products are purchased through the Impact Guru UK Shopify store operated by Impact Guru Ltd.
When you make a purchase or manage a recurring subscription through that store, information necessary to process and administer the transaction may be processed through Shopify and relevant payment providers.
This may include customer information, billing details, order information, subscription information, transaction records and technical information associated with the purchase.
Impact Guru Ltd does not need to receive or store complete payment-card details where those details are processed securely by the relevant payment provider.
Recurring sponsorship subscriptions may generate information relating to subscription status, renewal dates, successful or unsuccessful payments, cancellations, pauses, resumptions and other subscription-management activity.
This information may be processed where necessary to administer the subscription and determine whether an exclusive Impact Insights sponsorship position remains active and reserved.
Impact Insights USA Purchases
Purchasing an Impact Insights product through the Impact Guru UK store does not change the selected destination of the product.
Where the relevant product option identifies Impact Insights USA, the sponsorship placement, commissioned article or other applicable digital fulfilment is delivered through Impact Insights while the commercial transaction is administered by Impact Guru Ltd.
This shared purchasing structure allows Impact Insights and Impact Guru to use one ecommerce and subscription environment rather than requiring customers to use separate checkout systems.
Legal Bases for Processing
Because Impact Guru Ltd is established in the United Kingdom, its processing of personal information is subject to applicable UK data protection requirements. Other privacy laws may also apply depending on the circumstances, location of the individual and nature of the interaction.
Where UK data protection law applies, personal information may be processed on one or more of the following legal bases:
- Contract — where processing is necessary to take steps at your request before entering into a contract or to provide and administer a product, sponsorship, commission or service you have requested or purchased.
- Legitimate interests — where processing is reasonably necessary for operating, protecting and developing Impact Insights and Impact Guru, administering appropriate business relationships, maintaining records, understanding use of our services, preventing misuse and protecting legitimate commercial interests, provided those interests are not overridden by applicable individual rights and interests.
- Legal obligation — where information must be processed or retained to comply with applicable legal, tax, accounting, regulatory or other obligations.
- Consent — where applicable law requires consent before particular processing takes place, including certain uses of cookies or similar technologies.
Where processing is based on consent, consent may be withdrawn in accordance with applicable law. Withdrawal does not affect processing lawfully undertaken before consent was withdrawn.
Our Legitimate Interests
Where legitimate interests are relied upon, these may include:
- operating and developing Impact Insights and connected professional knowledge platforms
- administering customer, sponsor and professional relationships
- maintaining appropriate business and transaction records
- protecting the security and integrity of websites and services
- preventing fraud, misuse and inappropriate activity
- understanding and improving website and resource performance
- protecting editorial independence and professional credibility
- establishing, exercising or defending legal rights
Analytics, Cookies and Similar Technologies
Impact Insights may use cookies, analytics and similar technologies to operate website functionality, understand website usage, improve performance and support website management.
These technologies may collect information including:
- pages viewed
- time spent on pages
- traffic and referral sources
- device and browser information
- approximate geographic information
- website interaction patterns
Some technologies may be necessary for website functionality, security or related services. Other technologies, including certain analytics or measurement technologies, may be non-essential.
Where consent is required by applicable law for non-essential cookies or similar technologies, they should be used in accordance with the consent choices available to the user.
Users may also be able to manage applicable cookie choices through website consent controls and browser or device settings.
Commercial Inquiries
When an organization contacts Impact Insights regarding sponsorship, commissioned content, partnerships or other professional opportunities, information supplied may be retained where reasonably necessary to evaluate the inquiry, communicate with the organization and manage any resulting commercial relationship.
Where an inquiry results in a purchase through Impact Guru, relevant information may subsequently form part of the applicable customer, contractual, transaction or subscription record.
Public Sponsor Information
Where an organization purchases sponsorship, certain information is supplied specifically for public display as part of the sponsorship placement.
This may include:
- organization name
- organization logo
- sponsor strapline
- approved destination URL
By providing these materials for an activated sponsorship, the sponsoring organization understands that they are intended to be displayed publicly within the applicable Impact Insights sponsorship position.
Sponsors should not provide personal information for public display unless they have an appropriate basis and authority to do so.
Information Sharing and Service Providers
Impact Insights and Impact Guru Ltd do not sell personal information.
Information may be shared with trusted service providers where reasonably necessary to operate the websites, process transactions or provide products and services.
These may include:
- Shopify and ecommerce service providers
- payment processors and financial service providers
- website hosting and infrastructure providers
- analytics and technology providers
- email and communication services
- accounting and bookkeeping services
- professional advisers
- security, fraud-prevention and technical service providers
Information may also be disclosed where required by applicable law, regulation, court order or other lawful process, or where reasonably necessary to establish, exercise or defend legal rights.
Personal information is not shared for unrelated third-party marketing simply because an individual uses Impact Insights.
International Data Processing and Transfers
Impact Insights serves a primarily U.S. professional audience while Impact Guru Ltd is established in the United Kingdom.
Information associated with Impact Insights may therefore be processed across international boundaries.
In addition, technology, ecommerce, payment, analytics and other service providers may process information in the United States, United Kingdom or other countries.
Where applicable data protection law requires safeguards for an international transfer of personal information, Impact Guru Ltd seeks to rely on an appropriate lawful transfer mechanism or other protection recognized under the applicable law.
U.S. Privacy Rights
Depending on where you live and the privacy law applicable to your personal information, you may have additional rights regarding the collection and use of your personal information.
These may include rights to request access to or confirmation of personal information, correction, deletion or a copy of certain information, and rights relating to particular uses or disclosures of personal information where applicable.
Impact Insights does not sell personal information.
Requests will be assessed and handled in accordance with the privacy laws applicable to the particular individual and circumstances.
Data Security
Reasonable administrative, technical and organizational measures are used to protect personal information against unauthorized access, accidental loss, misuse, alteration or inappropriate disclosure.
Established third-party platforms and payment infrastructure are used for functions such as ecommerce and payment processing rather than unnecessarily collecting sensitive payment information directly.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and for subsequent legitimate, contractual or legal requirements.
The appropriate retention period depends on the nature of the information and why it is held.
Transaction, contractual, billing and accounting information may need to be retained for longer periods to meet legal, tax, financial or record-keeping requirements.
Correspondence, sponsorship information, commissioned-content information and professional relationship records may be retained for an appropriate period where reasonably necessary to administer the relationship, resolve inquiries, maintain records or establish, exercise or defend legal rights.
Information that is no longer reasonably required will be deleted, anonymized or otherwise securely disposed of where appropriate.
Your Privacy Rights
Depending on applicable law and the circumstances, individuals may have rights relating to their personal information, including rights to:
- request access to personal information
- request correction of inaccurate or incomplete information
- request deletion of information in certain circumstances
- request restriction of certain processing where applicable
- object to certain processing activities where applicable
- request portability or a copy of information where applicable
- withdraw consent where processing is based on consent
- request information about how personal information is processed
- raise concerns about the handling of personal information
These rights are not absolute and may depend on the privacy law applicable to the individual and the particular processing involved.
Requests may be made using the contact details provided below.
External Websites
Impact Insights may contain links to third-party websites, including sponsor websites, organizations, professional resources and external services.
Impact Insights and Impact Guru Ltd are not responsible for the privacy practices, security, content or policies of third-party websites.
Users should review the privacy information provided by any external website or service they choose to use.
Children's Privacy
Impact Insights is intended primarily for professional, organizational and business audiences.
Its commercial products, sponsorship opportunities and professional resources are not directed at children.
Impact Insights does not knowingly seek to collect personal information from children through its commercial services.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to Impact Insights, its commercial arrangements, technology, privacy requirements or business operations.
The latest version will be published on this page and identified by the last-updated date shown at the beginning of the policy.
Contact
If you have questions about this Privacy Policy, wish to make a privacy request or have concerns about how personal information has been handled, please contact:
Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com
Privacy Complaints
If applicable privacy law gives you the right to complain to a privacy or data-protection regulator, you may exercise that right.
Because Impact Guru Ltd is established in the United Kingdom, concerns relating to its processing of personal information may also fall within the remit of the UK Information Commissioner's Office where UK data protection law applies.
We welcome the opportunity to address privacy concerns directly, but contacting us first does not remove any right you may have to approach an applicable regulator.