Legal notice

Last updated: August 2026

This Legal Notice provides important information regarding the ownership, operation, commercial structure, content and use of the Impact Insights website, Knowledge Hubs and Intelligence Resources.

Additional information regarding use of the website is available within the Website Terms of Use.

Website Owner and Operator

The Impact Insights website and professional knowledge platform are owned and operated by:

Impact Guru Ltd
Trading as Impact Insights
Company No. 16520599
Registered in England and Wales

Registered office:
Impact Guru Ltd
Suite A
82 James Carter Road
Mildenhall
Bury St Edmunds
England
IP28 7DE

Email: mikeharrison1303@icloud.com

Impact Insights and Impact Guru

Impact Insights and Impact Guru operate as connected professional knowledge platforms owned and operated by Impact Guru Ltd.

Impact Insights is primarily the USA-facing platform, providing professional knowledge, analysis and Intelligence Resources for organizations and professionals working across U.S. community-based care and human services.

Impact Guru is primarily the UK-facing platform and also provides the central Shopify ecommerce and subscription infrastructure used for selected commercial products across both platforms.

Where an Impact Insights sponsorship, commissioned-content product or other eligible commercial opportunity is purchased through the Impact Guru UK Shopify store, the commercial transaction is administered by Impact Guru Ltd, while the selected sponsorship placement, publication or digital resource is delivered on Impact Insights USA.

The use of a UK checkout does not change the selected destination, professional audience or editorial identity of an Impact Insights product.

Website Purpose

Impact Insights is a professional knowledge, publishing and sector insight platform focused on U.S. community-based care, home and community-based services (HCBS), long-term services and supports (LTSS), IDD services, disability services, behavioral health, aging services, workforce development, quality improvement, governance, technology, funding and system performance.

The website provides educational, informational, professional and commercial resources intended primarily for providers, managed care organizations, system leaders, funders, consultants, policymakers, operational leaders, quality and governance professionals, practitioners and other sector stakeholders.

Commercial Products and Sponsorships

Impact Insights may provide commercial opportunities including:

Knowledge Hub Category Sponsorship
International Knowledge Hubs Sponsorship
Country Knowledge Hub Sponsorship
Intelligence Hub Sponsorship
Individual Intelligence Resource Sponsorship
Commissioned Knowledge Hub Articles
other professional digital products or services

Selected products are purchased through the Impact Guru UK Shopify store operated by Impact Guru Ltd.

Product-specific information, subscription arrangements, sponsorship terms, refund provisions and commissioned-content terms should be reviewed before purchase.

Sponsorship Subscriptions

Applicable sponsorship opportunities may be offered through recurring monthly or annual subscriptions.

Monthly subscriptions renew each month until canceled in accordance with the applicable subscription terms.

Annual sponsorship is paid in advance and, where stated on the applicable product, provides 12 months for the equivalent cost of 10 monthly payments.

Cancellation prevents the applicable future renewal but does not normally create an entitlement to a refund for a sponsorship period already paid for.

Where subscription functionality permits a sponsorship subscription to be paused, pausing does not reserve or protect an exclusive sponsorship position. The position may be released and made available to another suitable organization while the subscription is paused.

Full cancellation, renewal, pause and refund provisions are contained within the applicable sponsorship, subscription and refund terms.

Content Disclaimer

Content published on Impact Insights is provided for general professional, educational and informational purposes.

Nothing published on this website constitutes legal advice, medical advice, clinical advice, regulatory advice, reimbursement advice, procurement advice, compliance advice, investment advice, financial advice or other professional advice tailored to a particular individual, organization, payer, state, program, service or circumstance.

Health, social care, Medicaid, HCBS, LTSS, regulatory, reimbursement and other requirements may vary between states, programs, payers, jurisdictions and individual circumstances and may change over time.

Users remain responsible for verifying current requirements and obtaining appropriate legal, clinical, regulatory, financial or other specialist advice before making decisions where such advice is required.

Intelligence Resources and Digital Tools

Impact Insights Intelligence Resources are designed to support professional thinking, assessment, planning, governance, quality improvement, modelling and decision-making.

Outputs generated through an Intelligence Resource should be interpreted within the context in which the resource is used.

They do not replace professional judgement, statutory responsibilities, regulatory requirements, clinical assessment, legal advice or organization-specific governance and assurance processes.

Users remain responsible for reviewing and validating information before relying upon it for material operational, regulatory, clinical, contractual or strategic decisions.

Editorial Independence

Impact Insights maintains editorial independence across its Knowledge Hubs, articles and Intelligence Resources.

Sponsorship, commissioned articles, partnerships and other commercial relationships do not provide editorial control or imply endorsement.

Sponsors cannot determine article conclusions, evidence selection, recommendations, Intelligence Resource outputs, scoring approaches, rankings, publication decisions or the wider editorial direction of Impact Insights.

Further details are available within the Editorial Policy.

Intellectual Property

Unless otherwise stated, website content and original materials are owned by, licensed to or otherwise lawfully used by Impact Guru Ltd and are protected by applicable intellectual property laws.

This may include:

written articles, guides and professional resources
Knowledge Hub structures and original frameworks
Intelligence Resources and original digital tools
editorial content
website design and presentation
graphics and branding materials
original compilations and resource structures
original assessment, planning and decision-support methodologies

Content may not be copied, reproduced, republished, commercially exploited or distributed except as permitted by applicable law, the relevant terms or with appropriate permission.

Unauthorized large-scale copying, systematic extraction, scraping, republication or creation of competing derivative resources may be prohibited by the applicable Website Terms of Use and intellectual property law.

External Links and Sponsors

Impact Insights may contain links to external websites, services, platforms, sponsors, organizations, publications, evidence sources or professional resources.

External links may be provided for professional context, reference, navigation or sponsorship purposes.

Impact Guru Ltd does not control and is not responsible for the availability, security, privacy practices, accuracy or content of third-party websites.

The inclusion of an external link, including a sponsor link, does not by itself constitute endorsement of the organization, product, service, opinion or external content.

Limitation of Liability

To the fullest extent permitted by applicable law, Impact Guru Ltd, trading as Impact Insights, does not accept liability for losses arising solely from reliance upon general website information where users have not undertaken appropriate verification or obtained specialist advice where reasonably required.

Impact Guru Ltd does not guarantee that every item of website content will remain complete, current or appropriate for every jurisdiction, payer, program, organization or individual circumstance.

Nothing in this Legal Notice or the associated terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Website and Service Availability

Impact Insights does not guarantee uninterrupted or error-free access to the website, Knowledge Hubs, Intelligence Resources or commercial services.

Maintenance, technical problems, third-party infrastructure, security requirements or other circumstances may occasionally affect availability.

Content, features, services, categories, Knowledge Hub structures, Intelligence Resources and commercial opportunities may be developed, updated, reorganized, suspended or discontinued as the platform evolves, subject to any contractual obligations applying to existing paid products or sponsorships.

International Users and Customers

Although Impact Insights is primarily designed for a U.S. professional audience, the website may be accessed and its eligible products may be purchased by organizations or users in other countries.

Impact Guru Ltd is a company registered in England and Wales. Unless expressly stated otherwise, purchases made through the connected Impact Guru online store are commercial transactions with Impact Guru Ltd.

Users and customers outside the United Kingdom remain responsible for ensuring that their use of Impact Insights, its content and any purchased products is lawful and appropriate within their own jurisdiction.

Any mandatory rights or protections applying under applicable law remain unaffected to the extent they cannot lawfully be excluded.

Currency and Payment Processing

Purchases processed through the connected Impact Guru online store are charged in the currency displayed at checkout.

Where a customer's bank account, card or other payment method uses a different currency, the relevant bank, card issuer or payment provider may apply its own exchange rate, conversion charges or other fees.

Impact Guru Ltd is not responsible for separate foreign-exchange charges or fees imposed independently by a customer's bank, card issuer or payment provider.

Governing Law

Unless expressly agreed otherwise in writing or required otherwise by applicable mandatory law, the Impact Insights website, purchases administered through the Impact Guru online store and associated contractual arrangements with Impact Guru Ltd are governed by the laws of England and Wales.

This includes eligible Impact Insights USA sponsorships, commissioned-content products and other commercial opportunities purchased through the Impact Guru online store, notwithstanding that the resulting sponsorship placement, publication or digital fulfilment may be delivered through Impact Insights USA.

Jurisdiction

Unless expressly agreed otherwise in writing or prohibited by applicable mandatory law, disputes arising from or relating to the Impact Insights website, purchases made through the Impact Guru online store or associated contractual arrangements with Impact Guru Ltd will be subject to the jurisdiction of the courts of England and Wales.

The fact that a user, customer, sponsor or organization is located in the United States or another country does not, by itself, alter this governing-law and jurisdiction provision.

Mandatory Legal Rights

Nothing in this Legal Notice, the Website Terms of Use or associated commercial terms is intended to exclude, restrict or override any statutory or other mandatory legal rights or remedies that cannot lawfully be excluded or limited.

Where applicable law provides mandatory protections that apply notwithstanding a contractual choice of law or jurisdiction, those protections will continue to apply to the extent required by law.

Applicable Policies

Use of Impact Insights and its commercial products may also be governed by additional policies and terms, including:

Users, sponsors and customers should review the policies and terms relevant to their particular interaction with Impact Insights.

Contact

Questions regarding this Legal Notice, Impact Insights or commercial arrangements administered through Impact Guru Ltd may be directed to:

Mike Harrison
Founder and CEO
Impact Guru Ltd
Trading as Impact Insights
Company No. 16520599
Email: mikeharrison1303@icloud.com