Shipping policy
Last updated: August 2026
Shipping, Delivery and Fulfilment Policy
Impact Insights does not normally sell or ship physical products.
Products and services delivered through Impact Insights are primarily digital, professional, editorial, sponsorship, commissioned-content or knowledge-based in nature.
Selected Impact Insights commercial products are purchased through the connected Impact Guru UK Shopify store operated by Impact Guru Ltd. Where this applies, the commercial transaction is processed through Impact Guru while the selected sponsorship placement, commissioned content or other digital fulfilment is delivered on Impact Insights USA.
No Physical Shipping
No physical goods are normally delivered as part of:
- Knowledge Hub Category Sponsorship
- International Knowledge Hubs Sponsorship
- Country Knowledge Hub Sponsorship
- Intelligence Hub Sponsorship
- Individual Intelligence Resource Sponsorship
- Commissioned Knowledge Hub Articles
- digital resources
- professional content services
Because these products are delivered digitally, standard shipping charges, shipping carriers, tracking numbers and physical delivery schedules do not normally apply.
Impact Insights Sponsorship Fulfilment
Sponsorship purchases are fulfilled digitally through the applicable Impact Insights page, Knowledge Hub, category or Intelligence Resource selected during purchase.
Following purchase, the sponsoring organization should provide the materials identified on the relevant product page.
These will normally include:
- organization name
- sponsor logo
- sponsor strapline
- approved destination URL
Where possible, sponsorship materials should be sent from the email address associated with the purchase so that they can be matched to the relevant Shopify order.
Once all required materials have been received and sponsor suitability has been confirmed, we aim to make the sponsorship placement live within 24 hours of receipt.
If clarification, replacement materials or reasonable amendments are required before activation, fulfilment may take longer while those matters are resolved.
Purchases Through Impact Guru UK
Selected Impact Insights sponsorships and commissioned-content products are purchased through the Impact Guru UK Shopify store.
This shared purchasing arrangement does not mean that a physical product is being shipped from the United Kingdom.
Where the applicable product or option identifies Impact Insights USA, the sponsorship placement, commissioned article or other digital fulfilment remains intended for delivery on Impact Insights.
Impact Guru Ltd administers the commercial transaction, payment and applicable subscription while Impact Insights provides the selected USA-facing digital placement or publication.
Commissioned Knowledge Hub Articles
Commissioned Knowledge Hub Articles are professional digital content and are not physical products.
After purchase, the commissioning organization provides the article brief, relevant background information and supporting materials required for production in accordance with the applicable product information and Commissioned Knowledge Articles Terms and Conditions.
The resulting article is researched, written, reviewed and prepared for digital publication on Impact Insights where the USA publishing option has been selected.
Production and publication times depend on factors including:
- the number of articles commissioned
- the complexity of the subject
- availability of supporting information
- editorial review requirements
- reasonable clarification required during production
Any expected production or publication timetable communicated for a particular commission relates to digital delivery and does not constitute a physical shipping schedule.
Digital Resources
Where downloadable products, digital documents, templates or other digital resources are offered, delivery will normally take place electronically.
Delivery may include website access, electronic delivery, a download facility or another digital method identified on the relevant product page.
No physical shipment should be expected unless a specific product expressly states otherwise.
Recurring Sponsorship Renewals
Monthly and annual sponsorship subscription renewals do not generate a new physical shipment or separate physical delivery.
A successful renewal maintains the applicable sponsorship position for the next paid sponsorship period, subject to continued sponsor suitability, payment status and the applicable sponsorship terms.
Cancellation, pause, renewal and refund arrangements are governed by the relevant product information, sponsorship terms and applicable refund and subscription policies.
International Customers
Impact Insights serves organizations and professionals in the United States and may also be used by customers located in other countries.
Because the products covered by this policy are digital, there are normally no physical international-shipping charges, customs duties or import-delivery arrangements associated with fulfilment.
Customers remain responsible for any payment-provider, tax or other obligations that may apply to their particular transaction under applicable law.
Delivery or Fulfilment Problems
If you have completed a purchase but have not received the expected digital fulfilment, sponsorship activation, publication communication or other applicable service response, please contact us.
Where possible, use the email address associated with the relevant order and provide sufficient information for the purchase or subscription to be identified.
Physical Goods
Impact Insights does not currently operate as a physical-goods retailer.
If physical materials are ever offered as part of a specific product or arrangement, the applicable shipping method, delivery area, cost and other relevant terms will be stated separately before purchase or agreed in writing.
Contact
Questions regarding digital delivery, sponsorship activation, commissioned-content fulfilment or related purchasing arrangements should be directed to:
Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com