Terms of service

Last updated: August 2026

Terms of Service

These Terms of Service govern access to and use of the Impact Insights website, Knowledge Hubs, International Knowledge Hubs, Intelligence Resources, sponsorship opportunities, commissioned content and related digital products and services.

Impact Insights is operated by Impact Guru Ltd, a company registered in England and Wales under company number 16520599.

Impact Insights is the USA-facing professional knowledge platform operated by Impact Guru Ltd. Selected Impact Insights commercial products are purchased and administered through the connected Impact Guru UK Shopify store. Where this applies, the commercial transaction, payment and subscription administration are handled by Impact Guru Ltd while the selected sponsorship placement, publication or digital resource is delivered on Impact Insights USA.

By accessing or using Impact Insights, purchasing a product, starting a subscription, commissioning content or participating in a sponsorship arrangement, you agree to these Terms of Service and any product-specific information applicable to your purchase.

1. About Impact Insights

Impact Insights is a professional knowledge, publishing and sector insight platform focused primarily on U.S. community-based care, home and community-based services (HCBS), long-term services and supports (LTSS), intellectual and developmental disability services, behavioral health, aging services, home care, workforce development, quality improvement, governance, technology and system performance.

The platform provides evidence-led articles, professional analysis, Knowledge Hubs, International Knowledge Hubs, Intelligence Resources and related professional content and commercial opportunities.

2. Informational and Professional Use

Content published on Impact Insights is provided for general informational, educational and professional purposes.

Nothing published on the website constitutes legal advice, medical advice, clinical advice, regulatory advice, reimbursement advice, procurement advice, compliance advice, investment advice or professional advice tailored to any particular individual, organization, payer, state, program, contract or circumstance.

Users remain responsible for obtaining appropriate professional advice and independently verifying information before making operational, financial, contractual, legal, regulatory, clinical or strategic decisions.

3. No Professional Relationship Created by Website Use

Accessing Impact Insights or using its freely available content does not by itself create a consultancy, advisory, client, partnership, agency, employment or fiduciary relationship with Impact Guru Ltd.

Where separate professional services are commissioned under a written agreement with Impact Guru Ltd, that agreement will govern the relevant engagement to the extent stated within it.

4. Commercial Purchases Through Impact Guru

Impact Insights and Impact Guru operate as connected professional knowledge platforms of Impact Guru Ltd.

Impact Guru Ltd provides the central ecommerce and subscription infrastructure for selected commercial products available across the two platforms.

Where an Impact Insights product is purchased through the Impact Guru UK Shopify store:

the commercial transaction is with and administered by Impact Guru Ltd
payment is processed through the Impact Guru checkout environment
the selected Impact Insights sponsorship, publication or resource remains intended for delivery on Impact Insights USA
the product description identifies the platform, position or service being purchased
these Terms of Service and the other applicable published policies form part of the commercial framework for the purchase

Use of the Impact Guru UK checkout does not change the selected destination of an Impact Insights USA product.

5. Product Information

Individual product pages may contain commercial information specific to the product being purchased.

This may include:

the selected platform
the sponsorship position or professional resource
scope of sponsorship exclusivity
monthly or annual subscription arrangements
availability
annual-payment benefits
post-purchase fulfilment requirements
sponsor logo, strapline and outbound-link requirements
commissioned-content scope
publication or delivery arrangements

Customers are responsible for reviewing the applicable product description before completing a purchase.

Product-specific information supplied at the point of purchase should be read together with these Terms and the applicable published policies.

6. Sponsorship Opportunities

Impact Insights may offer sponsorship opportunities across its professional knowledge ecosystem, including:

Knowledge Hub Category Sponsorship
International Knowledge Hubs Sponsorship
Country Knowledge Hub Sponsorship
Intelligence Hub Sponsorship
Individual Intelligence Resource Sponsorship

The precise sponsorship position and scope are identified within the applicable product description.

Many sponsorship positions are exclusive and capacity-limited. Unless the applicable product states otherwise, only one approved sponsor may hold a defined exclusive sponsorship position at a time.

Exclusivity relates only to the defined sponsorship position purchased. It does not provide exclusivity over the wider subject, prevent Impact Insights from publishing information about other organizations, products or approaches, or provide control over editorial content.

7. Sponsor Suitability and Approval

All sponsorships remain subject to professional relevance, suitability and availability.

Completion of an online purchase does not remove this requirement.

Impact Guru Ltd may decline or refuse to activate a sponsorship where there are reasonable concerns regarding professional relevance, credibility, misleading claims, inappropriate products or services, conflicts with editorial independence, reputational risk or wider professional suitability.

If a sponsorship is declined following purchase and has not been activated, the applicable payment will be refunded in accordance with the Refund and Return Policy.

8. Sponsorship Recognition

The applicable sponsorship product page describes the recognition provided to the sponsor.

Unless otherwise stated for a particular product, this may include:

the sponsor's approved organization name
a sponsor logo
a short approved strapline
one approved outbound website link
professional association with the selected sponsorship position

Sponsor materials must be accurate, lawful, professionally appropriate and consistent with the requirements stated on the applicable product page.

Impact Insights may request reasonable amendments where supplied materials are unsuitable, misleading, technically inappropriate or inconsistent with the agreed sponsorship format.

9. Editorial Independence

Sponsorship does not purchase editorial control or endorsement.

Sponsors cannot determine article conclusions, recommendations, evidence selection, editorial positions, rankings, Intelligence Resource outputs, assessment results or the wider editorial direction of Impact Insights.

Impact Insights may continue to discuss, reference or link to other organizations, products, services, research and approaches where editorially relevant.

Commissioned content is similarly subject to independent editorial standards.

Further information about these principles is available in the Editorial Policy.

10. Monthly Sponsorship Subscriptions

Where monthly sponsorship is selected, the subscription renews automatically each month until canceled.

A customer may cancel the recurring monthly subscription at any time before the next scheduled renewal payment.

Cancellation prevents the next monthly renewal charge.

The sponsorship will normally remain active until the end of the monthly sponsorship period already paid for, subject to sponsor suitability and compliance with these Terms.

Cancellation does not normally create an entitlement to a refund or pro-rated refund for the current monthly period.

Once the paid period ends, the exclusive sponsorship position may be released and offered to another suitable organization.

11. Annual Sponsorship Subscriptions

Where annual sponsorship is selected, the annual amount is paid in advance.

Annual sponsorship provides 12 months for the equivalent cost of 10 monthly payments.

A customer may cancel the recurring annual subscription at any time before the next scheduled annual renewal payment.

Cancellation prevents the next annual renewal charge.

The sponsorship will normally continue until the end of the annual sponsorship period already paid for, subject to sponsor suitability and compliance with these Terms.

Voluntary cancellation does not normally create an entitlement to a refund or pro-rated refund for the unused portion of an annual term already paid for.

Once the paid annual term ends, the exclusive position may be released and offered to another suitable organization.

12. Pausing a Sponsorship Subscription

Where the subscription-management system provides an option to pause payments, pausing a subscription does not reserve or protect the exclusive sponsorship position.

The sponsorship placement may be suspended or removed while the subscription is paused.

The relevant position may then be made available to another suitable organization.

If another organization secures the position while the original subscription is paused, the previous sponsor has no automatic right to reclaim that position.

Resumption of a paused sponsorship therefore remains subject to the original position still being available and the sponsor continuing to meet applicable suitability requirements.

13. Ending a Sponsorship

Impact Guru Ltd may suspend, decline to renew or terminate a sponsorship where there is a material breach of these Terms or where continued sponsorship creates reasonable concerns regarding professional suitability, misleading claims, inappropriate products or services, editorial independence, unlawful activity or material reputational risk.

Where sponsorship is terminated because of a material breach by the sponsor, a refund will not normally be provided.

Where Impact Guru Ltd ends an active sponsorship for reasons unrelated to sponsor breach or conduct, any appropriate treatment of the unused paid period will be considered fairly in accordance with the Refund and Return Policy and applicable legal requirements.

14. Sponsorship Availability

Sponsorship positions are subject to availability.

Where an exclusive sponsorship position has already been secured by another approved organization, Impact Guru Ltd is not obliged to make that same position available to another purchaser.

Impact Guru Ltd may add, remove, reorganize or discontinue Knowledge Hubs, categories, International Knowledge Hubs, Intelligence Resources or other sponsorship opportunities as the platforms develop.

Reasonable consideration will be given to any active paid sponsorship materially affected by a significant structural change.

15. Commissioned Knowledge Hub Articles

Impact Insights may offer organizations the opportunity to commission professional Knowledge Hub articles or related content.

Commissioned content is bespoke professional work requiring allocated research, planning, writing, editing and publication capacity.

All proposed topics remain subject to editorial and professional suitability.

Payment for commissioned content does not guarantee that Impact Insights will publish claims, conclusions, links or wording that it considers misleading, unsupported, inappropriate or inconsistent with its editorial standards.

16. Commissioned Article Production

The applicable product description determines the scope of the commissioned-content product purchased.

Production may include research, planning, drafting, editing, formatting, publication preparation and reasonable editorial review.

The commissioning organization is responsible for providing any information reasonably required to complete the agreed work and for ensuring that factual information supplied about its own organization, products or services is accurate.

Impact Insights retains responsibility for the editorial integrity of content published on its platform.

17. Commissioned Article Packages

Where multiple commissioned articles are purchased as a package, the applicable product description will determine the scope and number of articles included.

Package pricing may reflect the commitment represented by the wider order.

If a package is subsequently canceled before all content has entered substantive production, any refund entitlement for genuinely uncommenced work will be considered in accordance with the Refund and Return Policy.

Any package discount may be taken into account when determining an appropriate amount relating to uncommenced work.

18. Commissioned Content Cancellation

Payments for commissioned content become non-refundable once substantive research, planning, writing or production has commenced, subject to applicable legal rights.

If cancellation is requested before substantive work has commenced, the circumstances of the order and any preparation already undertaken may be considered when determining any refund.

Completed, substantially produced or delivered commissioned content is non-refundable simply because the commissioning organization subsequently decides not to proceed with publication.

Further details are provided in the Refund and Return Policy.

19. Intellectual Property

Unless otherwise expressly agreed in writing, website content, Knowledge Hub articles, Intelligence Resources, frameworks, structures, editorial materials, branding and original materials remain owned by or licensed to Impact Guru Ltd.

This includes commissioned content published on Impact Insights unless a different intellectual-property arrangement has been expressly agreed in writing.

Users may access and share links to publicly available content for legitimate professional, educational and non-commercial purposes.

Content may not be systematically reproduced, republished, resold, scraped at scale, distributed as a competing resource or used to create derivative commercial products without prior written permission where permission is legally required.

20. Intelligence Resources

Impact Insights may provide assessments, builders, planners, modelling tools, dashboards, scenario resources and other Intelligence Resources.

Outputs generated through these resources are intended to support professional thinking, assessment, planning and decision-making. They are not substitutes for professional judgement, legal advice, regulatory interpretation, clinical assessment or organization-specific due diligence.

Users remain responsible for reviewing outputs and determining whether they are appropriate for their circumstances before relying upon them.

21. Digital Products and Fulfilment

Most commercial products associated with Impact Insights are digital or service-based rather than physical goods.

Information concerning delivery and fulfilment is available in the Shipping, Delivery and Fulfilment Policy.

Where sponsor materials or other information are required following purchase, the customer is responsible for providing those materials in accordance with the applicable product instructions.

22. Payments

Prices, billing frequency and available payment arrangements are displayed through the applicable product and checkout environment.

Selected Impact Insights purchases are processed through the Impact Guru UK Shopify store operated by Impact Guru Ltd.

Unless otherwise stated at checkout, payments through that store are processed in pounds sterling.

Customers are responsible for any currency-conversion costs, bank charges or payment-provider charges imposed independently by their own financial institution or payment provider.

23. Refunds

Refund eligibility depends on the nature of the product, whether a sponsorship has been activated, whether commissioned work has commenced and the circumstances giving rise to the request.

The Refund and Return Policy forms part of these commercial arrangements and provides the detailed rules governing cancellations, refunds, paused subscriptions, declined sponsorships and digital products.

24. Privacy and Personal Information

Personal information is handled in accordance with the Privacy Policy.

Impact Guru Ltd may process information relating to customers, orders, payments, subscriptions, sponsorship fulfilment and commissioned content where necessary to administer Impact Insights products and services.

25. External Links

Impact Insights may contain links to third-party websites, organizations, publications, products, services and resources.

External links are provided for professional context, reference or convenience.

Impact Guru Ltd does not control and is not responsible for the content, availability, security, privacy practices or accuracy of third-party websites.

The inclusion of an external link does not necessarily constitute endorsement.

26. Accuracy and Changes to Information

Reasonable efforts are made to maintain accurate and professionally relevant content.

However, laws, regulations, payer requirements, reimbursement models, service systems, professional standards, technologies and operational practices may change over time.

Impact Guru Ltd does not guarantee that all published content will remain current, complete or appropriate for every circumstance.

Users should independently verify information where decisions depend upon current legal, regulatory, clinical, financial or operational requirements.

27. Acceptable Use

Users must not:

use the website for unlawful purposes
attempt unauthorized access to systems or data
interfere with website functionality or security
introduce malicious software or harmful code
systematically scrape or copy protected content without authorization
misrepresent affiliation with Impact Insights or Impact Guru Ltd
use Impact Insights content in a way that unlawfully infringes intellectual property rights
use the website or its resources to facilitate fraudulent, misleading or unlawful activity

28. Website and Service Availability

Impact Guru Ltd does not guarantee uninterrupted access to Impact Insights.

Websites, Knowledge Hubs, Intelligence Resources, products, features and services may require maintenance, updates or changes.

Impact Guru Ltd may modify, reorganize, suspend or discontinue website features or content where reasonably necessary.

29. Limitation of Liability

To the fullest extent permitted by applicable law, Impact Guru Ltd shall not be liable for indirect, incidental, consequential, special or similar losses arising from use of Impact Insights or reliance upon its informational content.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Nothing in these Terms removes any mandatory statutory rights or remedies that apply to a particular purchaser or transaction.

30. International Users and Purchasers

Impact Insights primarily serves a U.S. professional audience, but users, sponsors and customers may be located in the United States, United Kingdom or other countries.

Where a purchase is processed through the Impact Guru UK Shopify store, the commercial transaction is with Impact Guru Ltd unless expressly stated otherwise.

The location of the customer does not by itself change the selected destination of an Impact Insights sponsorship, publication or digital product.

Nothing in these Terms is intended to exclude mandatory legal rights or protections that apply to a purchaser and cannot lawfully be excluded by contract.

31. Governing Law and Jurisdiction

These Terms of Service and contractual relationships with Impact Guru Ltd arising through Impact Insights or purchases administered through the Impact Guru online store are governed by the laws of England and Wales, except to the extent that mandatory applicable law requires otherwise.

Subject to any mandatory rights or jurisdictional protections that cannot lawfully be excluded, the courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms or the relevant contractual relationship.

Further information about the ownership and legal structure of Impact Insights is available in the Legal Notice.

32. Changes to These Terms

Impact Guru Ltd may update these Terms of Service from time to time to reflect legal, regulatory, editorial, technological, ecommerce, subscription or platform developments.

The current version will be published on this page with its applicable last-updated date.

Changes will govern future website use and purchases from their effective date, subject to any contractual rights or mandatory legal requirements applicable to an existing transaction.

33. Related Policies

These Terms should be read alongside the other policies relevant to your interaction with Impact Insights:

Where a product page contains additional terms or specifications particular to the product purchased, those provisions should also be read alongside these Terms.

Where Impact Guru Ltd and a customer enter into a separate written agreement for consultancy, bid writing or another professional service, that agreement will govern that engagement to the extent stated within it.

34. Contact

Questions regarding these Terms of Service, subscriptions, sponsorships or commercial purchases may be directed to:

Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com

Further company and contact information is available in the Contact Information.