Refund policy
Last updated: August 2026
This Refund and Return Policy explains how cancellations and refunds are handled for sponsorships, commissioned Knowledge Hub Articles and related digital products or services delivered through Impact Insights.
Selected Impact Insights commercial products are purchased and administered through the connected Impact Guru UK Shopify store operated by Impact Guru Ltd. Where this applies, payment, subscription and refund administration takes place through Impact Guru Ltd, while the selected sponsorship placement or commissioned content is delivered on Impact Insights USA.
Because the products covered by this policy are primarily digital, commissioned, customized or capacity-limited, they cannot generally be returned in the same way as physical goods.
Sponsorship Subscriptions
Impact Insights offers recurring sponsorship opportunities across its professional Knowledge Hub and Intelligence Hub ecosystem.
These may include:
- Knowledge Hub Category Sponsorship
- International Knowledge Hubs Sponsorship
- Country Knowledge Hub Sponsorship
- Intelligence Hub Sponsorship
- Individual Intelligence Resource Sponsorship
Many sponsorship positions are exclusive and capacity-limited. Once activated, the selected position is reserved for the sponsoring organization for the applicable paid sponsorship period, subject to continued sponsor suitability and compliance with the applicable sponsorship terms.
Monthly Sponsorship Cancellations and Refunds
Monthly sponsorship subscriptions renew automatically each month.
You may cancel a monthly sponsorship at any time before the next scheduled renewal payment.
Cancellation prevents the next monthly renewal charge. Your sponsorship will normally remain live until the end of the monthly sponsorship period that has already been paid for.
Payments already collected for a monthly sponsorship period are non-refundable simply because the sponsor subsequently chooses to cancel.
No pro-rated refund will normally be provided for unused days within a monthly sponsorship period where the sponsor asks for the placement to be removed before the end of that paid period.
At the end of the paid sponsorship period, the exclusive position may be released and made available to another suitable organization.
Annual Sponsorship Cancellations and Refunds
Annual sponsorship subscriptions are paid in advance and provide 12 months of sponsorship for the equivalent cost of 10 monthly payments.
You may cancel the recurring annual subscription at any time before the next scheduled annual renewal payment.
Cancellation prevents the next annual renewal charge. The sponsorship will normally remain live until the end of the annual sponsorship period already paid for, subject to continued sponsor suitability and compliance with the applicable sponsorship terms.
Payments for an annual sponsorship period are non-refundable simply because the sponsor subsequently chooses to cancel the subscription or no longer wishes to use the sponsorship for the remainder of the paid term.
No pro-rated refund will normally be provided for the unused portion of an annual sponsorship period where the sponsor voluntarily withdraws before the end of the paid term.
At the end of the paid annual period, the exclusive position may be released and made available to another suitable organization.
Paused Sponsorship Subscriptions
Where the subscription system provides the ability to pause a sponsorship subscription, pausing does not reserve or protect the exclusive sponsorship position.
Impact Insights may suspend or remove the sponsorship placement while payments are paused, and the relevant position may be made available to another suitable organization.
If another organization secures the position while a subscription is paused, the previous sponsor does not have an automatic right to reclaim that position.
Resumption of a paused subscription therefore remains subject to the original sponsorship position still being available, continued sponsor suitability and the applicable sponsorship terms.
A pause does not create an entitlement to a refund of sponsorship payments already collected.
Sponsorship Declined Before Activation
All Impact Insights sponsorship positions remain subject to professional relevance, suitability and availability.
If a sponsorship is declined following purchase and the sponsorship has not been activated, the payment received for that sponsorship will be refunded.
A sponsorship may be declined where there are reasonable concerns regarding professional relevance, credibility, misleading claims, inappropriate products or services, conflicts with editorial independence or wider professional suitability.
Sponsorship Ended by Impact Insights
Impact Insights may suspend or end a sponsorship where there is a material breach of the applicable sponsorship terms or where continued sponsorship creates reasonable concerns regarding professional suitability, misleading claims, inappropriate products or services, editorial independence or reputational risk.
Where sponsorship is ended because of a material breach by the sponsor, a refund will not normally be provided.
Where Impact Insights or Impact Guru Ltd ends an active sponsorship for reasons unrelated to a breach or conduct by the sponsor, any appropriate refund for the unused paid period will be considered fairly in light of the circumstances and applicable legal requirements.
Commissioned Knowledge Hub Articles
Commissioned Knowledge Hub Articles are bespoke professional content produced specifically in response to an organization's commission.
Because each article or article package requires individually allocated research, planning, writing and editorial capacity, payments become non-refundable once substantive work on the commissioned content has commenced.
If an organization asks to cancel a commissioned article order before work has commenced, the cancellation and refund request will be considered according to the circumstances of the order and any work or preparation already undertaken.
If a proposed commissioned article is declined before substantive work begins and an acceptable alternative topic cannot be agreed, any payment received for the unproduced commission will be refunded.
Once commissioned content has been substantially produced or delivered, refunds will not normally be available because the commissioning organization subsequently decides not to proceed with publication.
Commissioned Article Packages
Where a multi-article package is purchased, each article forms part of the wider commissioned-content order.
Completed, substantially produced or published articles are non-refundable.
If cancellation is requested before remaining articles within a package have entered substantive production, any refund entitlement for genuinely uncommenced work will be considered in accordance with the applicable Commissioned Knowledge Articles Terms & Conditions and the circumstances of the order.
The discounted or package pricing associated with a multi-article purchase may be taken into account when determining any amount properly refundable for uncommenced work.
Digital Products and Resources
Where Impact Insights provides downloadable resources, templates, digital products or other immediately accessible digital content, refunds will generally not be available once the content has been supplied, accessed or downloaded, subject to any rights that apply under applicable law.
This reflects the nature of digital products, which cannot ordinarily be returned once supplied.
If a digital product is defective, materially different from its description or cannot be accessed because of a problem attributable to Impact Insights or Impact Guru Ltd, please contact us so that the issue can be investigated and an appropriate remedy provided.
Service or Delivery Concerns
If you believe a commissioned product, sponsorship placement or other paid digital service has not been delivered substantially in accordance with the applicable product description or agreed scope, please contact us as soon as possible.
We will review reasonable concerns and, where appropriate, may provide clarification, correction, restoration of access, reasonable remedial action or another appropriate resolution.
Duplicate, Incorrect or Unauthorized Payments
If you believe a payment has been duplicated, taken incorrectly or otherwise processed in error, please contact us as soon as possible.
Genuine payment or billing errors will be investigated and corrected where appropriate.
If you do not recognize a transaction, you should also contact your bank, card issuer or payment provider promptly where appropriate.
Refund Processing
Where a refund is agreed for a purchase processed through the Impact Guru online store, it will normally be administered by Impact Guru Ltd and returned using the original payment method wherever possible.
The time taken for an approved refund to appear in your account may depend on Shopify, the payment provider, your bank or card issuer and is therefore not always within the direct control of Impact Guru Ltd or Impact Insights.
Where currency conversion has been applied by a bank, card issuer or payment provider, the amount ultimately received following a refund may also be affected by that provider's exchange rate or charges.
No Physical Returns
The products currently covered by this policy are primarily sponsorship positions, commissioned professional content and digital products or resources.
Accordingly, there is normally no physical product to return to Impact Insights or Impact Guru Ltd.
Purchases Through Impact Guru UK
Selected Impact Insights products are sold through the Impact Guru UK Shopify store operated by Impact Guru Ltd, a company registered in England and Wales.
Where an Impact Insights sponsorship or commissioned-content product is purchased through that store, the product remains intended for delivery on Impact Insights where the USA option has been selected, but the commercial purchase, payment, subscription and refund administration are handled through Impact Guru Ltd.
The applicable product information and commercial terms should therefore be read alongside this policy.
Applicable Legal Rights
Nothing in this Refund and Return Policy excludes, restricts or overrides any statutory or other mandatory rights or remedies that cannot lawfully be excluded or limited.
Where mandatory legal protections apply to a particular purchaser or transaction notwithstanding the contractual arrangements governing the purchase, those protections will continue to apply to the extent required by law.
Relationship With Other Terms
This Refund and Return Policy should be read alongside the applicable product information, Knowledge Hub Sponsorship Terms & Conditions, subscription arrangements and Commissioned Knowledge Articles Terms & Conditions.
Where an Impact Insights product is purchased through the Impact Guru online store, the applicable Impact Guru purchasing terms and policies may also apply to the transaction.
Refund and Cancellation Requests
Questions regarding refunds, cancellations or payment issues should be submitted in writing to:
Mike Harrison
Founder and CEO
Impact Guru Ltd
Email: mikeharrison1303@icloud.com
Where possible, please contact us using the email address associated with the relevant order and provide sufficient information for the purchase or subscription to be identified.
Policy Updates
This policy may be updated from time to time to reflect changes to products, subscription arrangements, purchasing infrastructure or applicable legal requirements.
The current version will be published on this page with the applicable last-updated date.