Articles

Supplier Failure and Critical Dependencies: Keeping Services Safe When Vendors Break
Providers often underestimate how many critical dependencies sit outside their walls—medication delivery, telecoms, EHR hosting, transport, DME, and staffing agencies. This article shows how to map dependencies, set triggers, and build practical fallback pathways that protect safety and billing integrity. Read more...
Disaster Communication for Community Providers: Cascades, Scripts, and Proof of Contact
When disruption hits, communication fails first—especially across mobile teams, partners, and families. This article sets out a practical disaster communications model: who communicates what, in what order, using which channels, and how providers prove contact attempts and decisions under scrutiny. Read more...
Operational Resilience Testing: Tabletop Exercises That Reveal Real Failure Modes
Resilience improves when providers test what actually breaks: communication, decision rights, staffing thresholds, vendor dependencies, and documentation integrity. This article explains how to run resilience exercises that surface true failure modes, produce corrective actions, and build funder-ready evidence. Read more...
Business Continuity Planning for Community Providers: Turning a Binder Into a Working System
Business continuity fails when it’s treated as a document rather than an operational capability. This article shows how community services providers build continuity plans that actually work in real disruptions—staff shortages, IT outages, facility loss, or supplier failure—while staying defensible with funders and oversight bodies. Read more...