Articles

Warm Handoffs and Closed-Loop Referrals in Integrated Behavioral Health: Building Reliability Across Clinics, CBOs, and Crisis Lines
Referral volume is not integration. This article shows how providers design warm handoffs, closed-loop confirmation, and escalation rules so people do not fall between services—especially across primary care, behavioral health, community supports, and crisis response. Read more...
Inpatient Discharge and Post-Discharge Continuity: Preventing Rapid Readmission and Repeat Crisis
Many “failed discharges” are not clinical failures—they are continuity failures: missed appointments, medication gaps, housing instability, and unclear accountability between inpatient and community teams. This article explains how to operationalize discharge and post-discharge continuity so stabilisation holds, readmissions fall, and crisis services are not the default safety net. Read more...
Crisis Response for Children and Adolescents: Stabilisation Pathways That Avoid ED Boarding
Youth crises often escalate into ED boarding because systems lack clear thresholds, youth-appropriate stabilization options, and reliable family-centered follow-up. This article explains how to design child and adolescent crisis response and continuity pathways—covering triage, mobile response, stabilization sites, and school reintegration—with audit-ready governance. Read more...
Law Enforcement Co-Response in Mental Health Crises: When It Helps and When It Harms
Co-response models pairing clinicians with law enforcement can reduce harm—or intensify it—depending on how authority, roles, and thresholds are designed. This article explains how to operationalize co-response so it supports stabilisation and continuity rather than default enforcement. Read more...
Crisis Response for People Experiencing Homelessness: Stabilisation Without Default ED or Jail
People experiencing homelessness are overrepresented in crisis calls, ED visits, and law enforcement encounters, yet standard crisis pathways rarely fit their realities. This article explains how to design crisis response and continuity models that stabilise safely, manage risk, and deliver credible follow-up for unhoused populations. Read more...
Post-Crisis Follow-Up That Prevents Repeat Emergencies: Continuity Workflows That Actually Hold
Most repeat crises happen after the “successful” contact: the person is calmer, but the system fails to deliver medication access, appointments, and practical supports. This article explains how to operationalize post-crisis follow-up with defined ownership, escalation rules, and auditable measures that prove continuity of care and reduce repeat ED and 988/911 use. Read more...
ED Diversion That Works: Integrating Crisis Response, Medical Clearance, and Safe Continuity
Many “ED diversion” models fail because they treat diversion as a destination rather than a clinical pathway with shared authority, medical risk safeguards, and hardwired follow-up. This article explains how to operationalize ED diversion across 988, mobile crisis, EMS, EDs, and crisis stabilization, with audit-ready decision controls and continuity measures. Read more...
Crisis Response for High-Frequency Service Users: From Repeated Emergencies to Stabilised Care
A small group of people account for a disproportionate share of crisis calls, ED visits, and involuntary interventions. This article explains how to design crisis response and continuity models for high-frequency users that reduce escalation, protect safety, and deliver measurable system savings. Read more...
Designing Mobile Crisis Teams That Stabilise Safely Outside the Emergency Department
Mobile crisis teams are expected to resolve crises in homes, shelters, and community settings—but many struggle with role confusion, safety drift, and weak continuity. This article explains how to design and operate mobile crisis teams with clear clinical authority, auditable workflows, and follow-up that reduces repeat crises. Read more...
Operating Crisis Stabilization and Receiving Facilities That Reduce ED Use and Protect Continuity
Crisis receiving and stabilization facilities can reduce ED boarding and unnecessary inpatient admissions—only if they run as a disciplined clinical operation with clear admission criteria, rapid assessment, and hardwired follow-up. This article sets out the operational design, oversight expectations, and measurable controls that make crisis stabilization defensible and effective. Read more...
Designing 988-to-Mobile Crisis Response Pathways That Deliver Stabilisation and Safe Continuity
Many communities now have 988, mobile crisis, and co-response components, but the pathway between them still breaks in predictable ways: mismatched dispatch, unclear clinical authority, and weak follow-up. This article explains how to operationalize a 988-to-mobile crisis model with auditable workflows, governance controls, and continuity measures. Read more...