Articles

ED Diversion That Works: Integrating Crisis Response, Medical Clearance, and Safe Continuity
Many โ€œED diversionโ€ models fail because they treat diversion as a destination rather than a clinical pathway with shared authority, medical risk safeguards, and hardwired follow-up. This article explains how to operationalize ED diversion across 988, mobile crisis, EMS, EDs, and crisis stabilization, with audit-ready decision controls and continuity measures. Read more...
Crisis Response for High-Frequency Service Users: From Repeated Emergencies to Stabilised Care
A small group of people account for a disproportionate share of crisis calls, ED visits, and involuntary interventions. This article explains how to design crisis response and continuity models for high-frequency users that reduce escalation, protect safety, and deliver measurable system savings. Read more...
Designing Mobile Crisis Teams That Stabilise Safely Outside the Emergency Department
Mobile crisis teams are expected to resolve crises in homes, shelters, and community settingsโ€”but many struggle with role confusion, safety drift, and weak continuity. This article explains how to design and operate mobile crisis teams with clear clinical authority, auditable workflows, and follow-up that reduces repeat crises. Read more...
Operating Crisis Stabilization and Receiving Facilities That Reduce ED Use and Protect Continuity
Crisis receiving and stabilization facilities can reduce ED boarding and unnecessary inpatient admissionsโ€”only if they run as a disciplined clinical operation with clear admission criteria, rapid assessment, and hardwired follow-up. This article sets out the operational design, oversight expectations, and measurable controls that make crisis stabilization defensible and effective. Read more...
Designing 988-to-Mobile Crisis Response Pathways That Deliver Stabilisation and Safe Continuity
Many communities now have 988, mobile crisis, and co-response components, but the pathway between them still breaks in predictable ways: mismatched dispatch, unclear clinical authority, and weak follow-up. This article explains how to operationalize a 988-to-mobile crisis model with auditable workflows, governance controls, and continuity measures. Read more...
Measuring System Impact in Community Mental Health Beyond Individual Outcomes
Mental health systems are increasingly judged on system-level impact, not just individual recovery. This article explores how providers measure wider system outcomes across access, stability, and integration. Read more...